Deaf BSL services

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”.content-pos-grid” z_index=””][vc_column width=”1/4″][vc_widget_sidebar sidebar_id=”About us”][vc_separator type=”transparent” up=”50″][/vc_column][vc_column width=”3/4″][vc_column_text]

What is SignVideo?


 

  • A free service for deaf clients who use British Sign Language (BSL).
  • Enables communication with our veterinary hospitals either face to face or via telephone via a videophone, laptop, PC, smartphone or tablet.
  • Connects to fully qualified SignVideo BSL interpreters via video call enabling deaf clients to communicate either by calling the hospital from home or when they attend the hospital.

To access the service deaf clients must have access to their own videophone, laptop, PC, smartphone or tablet with their own data.

Clients can access the service by:

The app has a list of our hospitals.

Who can use the service?

  • Available to all deaf clients who can use BSL.

Operating hours

The service is available during the following core hours in MiNightVet hospitals in England, Wales and Scotland:

  • Monday to Friday: 8am – 8pm
  • Weekends: Saturday 1pm – Monday 8am
  • Bank Holidays 24 hours

This service is not yet available in Northern or Southern Ireland.

Please note that the SignVideo service operating hours may not cover all hospital opening hours. SignVideo is an on–demand service, which is not pre-bookable. Every effort is made to answer video calls quickly. If there is simultaneous demand, there may be a waiting time.
[/vc_column_text][vc_separator type=”transparent” up=”50″][vc_accordion active_tab=”false” collapsible=”yes” style=”accordion”][vc_accordion_tab title=”Equipment required and technical help” title_color=”#5191cd”][vc_column_text]
If you experience technical difficulties accessing SignVideo, please contact help@signvideo.co.uk

Equipment required

To use the SignVideo service, clients will need to check they meet the minimum system requirements:

  • A PC or MAC with webcam.
  • Browsers: Chrome (PC and Mac), Firefox (PC and Mac), Mac Safari 11, iOS11 Safari and Android 4.0 upwards.
  • Bandwidth minimum 512kbps, recommended 1 mbps upload for HD Video, maximum 1.5 mbsp.

Note: SignVideo is a free service when connected to Wi-Fi. If the client uses 3G, 4G or a data service, it will be part of their data cost.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”The SignVideo App” title_color=”#5191cd”][vc_column_text]
Look for our logo on the SignVideo App to locate a MiNightVet site near you. To find out how to download the App, go to signvideo.co.uk/downloads.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How to use the service” title_color=”#5191cd”][vc_column_text]

How to contact the practice from home

Simply click on our hospital SignVideo link on our Our practices page.

You will connect to the SignVideo service and a live BSL interpreter. You can sign to the interpreter your reason for ringing the practice and the interpreter will make the call for you. The interpreter will speak to the hospital receptionist and sign the receptionist’s responses to you, via the live video link, and pass on your responses and questions to the receptionist.

How to use the service in the hospital

On arrival, deaf clients can indicate to the receptionist that they wish to use this service. The client can use the SignVideo App on their device to connect to a live BSL interpreter and switch the loudspeaker on.

The client will sign the purpose of their visit to the interpreter who will then speak to the receptionist. The interpreter will sign back the receptionist’s responses. If required, this two-way communication channel can be used in the consultation room too.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”SignVideo service terms” title_color=”#5191cd”][vc_column_text]
By opting to use the SignVideo service, your use of it (“Service User”, “you”) will be deemed to have agreed to the following.

You may access the service if you have diagnosed hearing loss, can communicate in British Sign Language (“BSL”) and have access to a mobile device/computer with wireless internet access. In some circumstances, you may be able to use a mobile data connection, however any such data use will be at your own cost.

Use of the service in CVS veterinary practices is solely for communicating with the CVS Veterinary Practice (“Practice”) and in relation to an animal owned or cared for by you.  You must be registered with the CVS Practice or, if a new client you may access the service to book an initial appointment and/ or for the purpose of registration with the Practice.

You can access the service in one of the following ways;

The following terms will apply to the use by you of the service:

  1. The SignVideo Service enables a Service User to access a video service arranged by CVS to speak to a CVS veterinary Practice.
  2. The SignVideo service is operated by Significant UK Ltd (SVCC) (The Service Provider), St Agnes House, 6 Cresswell Park, Blackheath, London SE3 9RD on behalf of CVS (UK) Limited, CVS House, Owen Road, Diss, Norfolk  IP22 4ER and veterinary practices in the CVS group.
  3. There is no cost to you for the SignVideo service, however you must have access to Wi-Fi or data bundle via computer/tablet/phone in the home and data enabled device/phone in the Practice.
  4. The service will operate in the United Kingdom veterinary practices between the hours of 8am – 6pm Monday – Friday except for published England and Wales Bank Holidays.
  5. SignVideo is an on–demand service, which is not pre-bookable. Should there be a need for a specific appointment on a predetermined date and time within the hours above, the Service User may pre-book calls to by contacting interpreters@signvideo.co.uk and give full details.
    Pre-bookings are not guaranteed and may not be available.
  6. SignVideo is an on-demand service and whilst every effort will be made to answer video calls quickly, if there is simultaneous demand, there may be a waiting time.
  7. You must have access to your own device/computer and Wi-Fi/data to access the SignVideo service to book or attend an appointment and you must have a knowledge of BSL. You will need to bring your device with you to the Practice.
  8. If you do not have a smart phone with access to internet data, the Practice may be able to assist. However, ensure you contact them in advance.
  9. You will be deemed to consent to your name, address and any details necessary to access the service being given to SignVideo as a data processor. SignVideo does not store any personal information whatsoever in the SignVideo contact centre and has confirmed to CVS that it is compliant with the requirements of the Data Protection Act 2018 and The General Data Protection Regulation. However if you have any concerns you may contact the CVS Data Protection Officer at data@cvsvets.com.
  10. If you experience technical difficulties accessing SignVideo, please contact help@signvideo.co.uk.
  11. Whilst we make every effort to provide the SignVideo service, should you be unhappy with the SignVideo service, please contact help@signvideo.co.uk.

Whilst every effort will be made by CVS to ensure a trouble-free use of the service, CVS shall not be responsible for any difficulties in communication between you and SignVideo or any miscommunications through the use of the service, save where such are due to the negligence of CVS and its employees.
[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]

Important Information
We are experiencing issues with our phone lines at MiNightVet Bristol. If you cannot reach us on our normal number, please try 07867373618.
X